Purchase Protection
- Proof of purchase: A picture of your receipt or your Revolut bank transaction showing the item you are claiming for.
- Item invoice: You must also provide the original invoice for the item.
- For Theft Claims: You will need to upload a copy of the police report to support your claim.
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For Damage Claims: You must provide:
- A copy of the repair invoice or a formal statement of non-repair.
- Pictures clearly showing the damage to the item.
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Refund Protection
If you wish to ask for a refund, you will need to provide the following documents:
- Proof of purchase: A copy of your Revolut bank statement showing the purchase of the item.
- Receipt or invoice: A clear picture of the receipt or invoice, ensuring all details are visible.
- Retailer details: Information about the retailer who refused to accept the return of the item.
- Proof of refusal: Evidence that the retailer declined to take the item back (e.g., an email or written statement from the retailer).
- Pictures of the item’s condition: Images showing the current condition of the item to support your claim.
Why are these documents necessary?
These documents are essential to verify your purchase, demonstrate the retailer’s refusal to accept the return, and ensure that we can process your claim accurately and efficiently.
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Ticket cancellation:
To process your ticket cancellation claim, you will need to provide the following documents:
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- Proof of purchase: A picture of your receipt or your Revolut bank transaction showing the purchase of the ticket.
- Booking confirmation: A clear picture of the event booking confirmation, ensuring all details are legible.
- Proof of inability to attend: A document that explains or proves why you were unable to attend the event (e.g., a doctor’s note, travel cancellation confirmation, etc.).
Why are these documents necessary?
These documents are necessary to help us verify that the ticket was purchased and to confirm the reason you were unable to attend the event. This ensures your claim is processed correctly and fairly.
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Trip & event cancellation (Ultra)
When you file a trip & event cancellation claim, we'll ask for:
- Original receipt from the retailer
- Proof that you requested the cancellation
- Proof of cancellation (if applicable)
- Other documents if required
If you're cancelling for a specific reason, you'll also need to provide supporting documents, such as:
- Serious bodily injury or serious sickness: initial medical certificate specifying the date and nature of the accident or sickness
- Contagious disease: medical certificate specifying that quarantine is requested, or a copy of the results of the contagious disease test
- Event of death: copy of the death certificate
- Quarantine: copy of the official document (such as directive) specifically designating you or your trip companion to be placed in quarantine due to an epidemic or pandemic
- Childbirth: copy of the birth certificate
- Redundancy: copy of the notification by your company, stating the reason for the redundancy, proof of the type of contract you held with your employer, and proof of the date you were employed by the employer (exact date required)
- Traffic accident: copy of the breakdown/towing invoice/report for the vehicle. Copy of a medical report if any medical attention is required.
- Theft of identity papers or theft of the covered ticket(s): copy of the police report. Any document showing your efforts to replace the stolen documents.
How should I submit these documents?
You can submit these documents by following the instructions provided in the claim form.