1. You will receive an email confirmation of your claim submission.
2. In the next two business days, you'll receive a link from us to upload any extra useful documents for us to analyse your request, (such as your purchase invoice and/or any proof of the incident).
3. We’ll then start reviewing your claim to assess its validity. During this process, we may need additional information from you. if so, we'll contact you directly via email with clear instructions on what is needed to move forward.